Deadline for service cancellation:

Cancellation of services is allowed within 14 days from the time you are invoiced.

Your invoice will be sent to your email address, usually within 24 hours after confirmation and payment of your order.

You will no longer be able to cancel services if your project details (tracks/titles) have already been sent to us, as described in this website.

The processing work will start as soon as ManeeMastering receives your project.

 

Deadline for processing work:

Project processing can take several days depending on the project size and complexity. Any work of cleaning and editing that you have performed by following the instructions from the “Preparation” page of this website contributes to a better optimization regarding the time of completion for the procession work of your project.

However, after analyzing the project, an email will be sent to you to inform you of the completion date of processing work for your project. In case it is required to post pone the completion date, you will be notified and informed by email of the new extended date as well as of the progress of work that has been done so far with your project. You are also allowed to request some finalized titles to be sent to you, before the finalized project.

However, from our experience, we can say finish mixing 1 title per day minimum ; and we can finish mastering a project within half a week or an entire week, depending on the number of tracks. With that said, we care about the quality of projects and we do not cut corners to save time, unless requested by the artist.

 

Deadline for delivery:

After completing the processing work, we require a delay of 1 or 3 more days before delivering the project in order to ensure the verification process is satisfying.

Right after the verification process, your project will be delivered digitally via Wetransfer service, in the same way in which we transfer your tracks/titles. Your project will be available for 24 hours, 7 days a week, after its first upload.

Your project will also be kept on our system for a period of 30 days from its first upload. If the download link expires, you will be able to request further uploads during this period of time.

If you are not able to download your project after 30 days of its first upload on the system, you can send us an email to request an extended period of time for accessing your project. In this case, your email should also include the date from which you want to access your project. Note that the period of accessibility can only be up to 6 months.

For more information, feel free to contact us